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FREQUENTLY ASKED QUESTIONS

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Why is my order delayed?

Orders are generally processed within 24 hours. If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:

  • We were unable to obtain a proper credit approval for your purchase
  • We were provided a credit card billing address that could not be verified with your credit card issuer.

Please note that it’s important to provide the phone number registered with your credit card issuer when you place your order, so that we may reach you to discuss any problems with your order. We use only verified phone numbers in an effort to further ensure your order’s security.

What payment methods do you accept?

Proper Hemp Co. accepts the following forms of payment:

  • Visa
  • Mastercard
What is your return policy?

At Proper Hemp Co, we believe in the quality of all of our products. We continually strive to bring the finest formulations and purest cannabinoids to our customers. We believe that Proper Hemp Co’s products will noticeably improve the quality of your life, but if you don’t feel the same, you can send it back within the first 30 days of delivery and we will gladly exchange it for another product or receive a full refund.

Please contact us within 30 days of receiving your product. We will email you a return label to ship it back to us back at no cost to you. Once we receive the returned product, a refund will be issued within 7 days.

How do I apply my promotion code?

To redeem a promotion, simply enter the code you received in the box titled “Offer Code” during the checkout process. Please note only one offer code can be applied per order.

Why didn’t my Visa or Mastercard go through?

This is uncommon but it does happen. Your bank may be holding transaction, call your bank to proceed with the purchase. Thank you.

What’s in Proper Hemp Co’s Hemp Extracts?

Our Broad Spectrum CBD Hemp extract is 85% Cannabinoids, in which Cannabidiol (CBD) makes up 90% of the Cannabinoids present.  We preserve the full spectrum profile of non-psychoactive phytocannabinoids and synergistic compounds such as cannabigerol (CBG), cannabinol (CBN), cannabichromene (CBC), and over 40 naturally preserved terpenes.

What are Cannabinoids?

Cannabinoids are the chemical compounds produced by hemp flowers,  other plants and the human body.  There are over 85 identified cannabinoids with CBD and THC being the most widely known.  These are the primary chemical compounds produced by the cannabis plant. These compounds are key players in normal immune and central nervous system functioning.Of all of the different cannabinoids, only THC is psychoactive.

What is the Endocannabinoid System?

The Endocannabinoid System (ECS) was discovered by scientists in the 1990’s and is made up of endocannabinoids and their receptors which are found throughout mammalian bodies.  These receptors are concentrated in the brain & central nervous system, heart & circulatory system, lungs & respiratory system, muscular system, endocrine system, digestive system, organs, connective tissues, glands, and immune cells. In each tissue, the cannabinoid system performs different tasks, but the primary task is homeostasis (the maintenance of a stable internal environment despite fluctuations in the external environment).

The ECS supports various biological tasks, including energy & balance, immune function, memory, metabolism, sleep, and the function of the autonomic nervous system.

Our PCR Hemp extract contains many beneficial phytocannabinoids to support the ECS’s major receptors, CB1 and CB2. This helps the body to maintain proper homeostasis, allowing for immune system support.

Can I take your Full Spectrum Hemp Extract with my prescription medications?

As with any dietary supplement, talk to your doctor before taking our Full Spectrum Hemp Extract with prescription medications.

Will I fail a drug test if I take your CBD?

After extraction, we remove any residual THC from the extract before formulating it into our products. You will not fail a THC drug test due to our product. Certificates of Analysis are provided upon request.

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